Returns

Refund Policy:

All Crypto payments are non-refundable. 

Returns and exchanges are permitted within 14 days from the purchase date for online orders - unless special notices are in the description of the item. (see below)..

Items that are not allowed for refund or exchange are as follows: 10k-14k yellow gold necklace, 14k yellow gold necklace, all custom engraved items, Lumbee jewelry (sterling silver, gold), genuine stone Inlay jewelry, made-to-order jewelry, hand made beaded, textile items, and items paid with crypto are non-exchangeable and non-refundable.

Return an Item for a refund:

Jewelry or gift items must be in unworn/unused condition with all original accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange.

MADE TO ORDER ITEMS ARE NOT RETURNABLE OR REFUNDABLE

 

Returns by Mail

Here are the basic steps:

  1. Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
  2. If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
  3. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  4. For your protection, we recommend that you use USPS with a tracking number or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:

Cyna's (Returns Dept)

PO BOX 3719

Pembroke NC 28372

Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our store.

You can expect a refund or credit slip within 14 days of our receiving your returned product. The refund will be credited to the same form of payment used in your original purchase.

 

Questions

If you have any questions regarding the status of your return you may contact one of our friendly Customer Service Representatives by email or phone. Send an email to info@cynas.com. For phone inquiries, please dial 910-521-3690 (Thursday and Friday 10am-5:30pm) We will acknowledge any email requests within 5 business days. Your request may require us to research your question(s); therefore, we ask that you please allow 3-5 business days for us to process your inquiry completely.